VA expands electronic health record to 4 more sites

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1–2 minutes

Summary

VA deployed its electronic health record system to four more sites in Ohio and Kentucky after a pause over safety and functionality concerns.

Why this matters

The rollout expands a long-delayed overhaul of medical records used by veterans and VA staff. It also signals how the department plans to continue a multibillion-dollar program after earlier safety, reliability, and cost problems.

The Department of Veterans Affairs on Saturday deployed its new Federal Electronic Health Record system to four sites in Ohio and Kentucky, bringing the total number of VA health systems using the software to 14.

The rollout was the second this year after a yearslong pause prompted by implementation problems and safety concerns. In April, the department rolled out the system, made by Cerner, to four VA health care facilities and associated clinics in Michigan, the first VA-specific sites to receive it since 2022.

On Saturday, the VA activated the system at the Cincinnati VA Medical Center, Chillicothe VA Medical Center, and Dayton VA Medical Center in Ohio, and at Cincinnati VA Medical Center-Fort Thomas in Kentucky.

According to the VA, the system will be available to more than 7,200 providers and staff members and 107,000 veterans in southern Ohio.

The program was introduced at medical centers in Washington, Oregon, and Ohio between 2020 and 2022, but the department faced reliability, safety, and cost issues.

VA officials said Monday that the Michigan rollout, following the pause and a 2024 go-live at the joint Defense Department-VA James Lovell Federal Health Care Center in North Chicago, brought the system to more than 200,000 veterans and 10,000 staff members. In a press release, officials said it received “exceptionally positive” feedback from users and hospital administrators.

Deputy Secretary Paul Lawrence said the VA hired more staff, fixed “hundreds of problems” tied to the initial Pacific Northwest rollout, and streamlined oversight of the implementation.

The VA’s fiscal 2027 budget request sought $4.2 billion to continue deployment across 170 VA medical centers. The department plans to introduce the system at three medical centers in Indiana in August and at facilities in Alaska and Cleveland in October.

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