OpenAI is facing a multistate investigation into how it handles users, data, and harms tied to ChatGPT, days after disclosing that it had confidentially filed to go public.
New York Attorney General Letitia James subpoenaed OpenAI on Friday as part of an investigation by a coalition of state attorneys general. The reported records request covered OpenAI’s advertising, efforts to keep users engaged, model sycophancy, consumer and health data, and its treatment of minors and seniors.
The Journal reported that OpenAI had not identified which states were involved or specified which records were sought.
The inquiry came as OpenAI sought to move past a court victory over co-founder Elon Musk while continuing to fight other cases, including copyright lawsuits and claims tied to ChatGPT’s alleged role in user suicides.
In response to a Florida lawsuit announced last month, OpenAI said it was taking the matter seriously. A spokesperson said, “AI is a new and powerful technology, and we work every day to safely bring its benefits to people in a responsible way.”
OpenAI also said, “Today’s ChatGPT includes a more protective experience for minors and people experiencing difficult situations, with safeguards that direct them to real-world resources and trusted human contacts.”
ChatGPT has become widely used for work, school, and personal questions. Regulatory scrutiny of how OpenAI markets the product, keeps users engaged, and handles sensitive information could affect standards for users, including minors and older adults.