Booking.com says hackers accessed customer data

Summary

Booking.com said hackers may have accessed customer contact and booking information, but not financial data.

Why this matters

Customers who received breach notices may want to watch for phishing attempts using reservation details. The incident also raises questions about the scope of the breach, which Booking.com did not disclose.

Booking.com said Monday that hackers may have accessed customers’ personal data, including names, email addresses, phone numbers, booking details, and information shared with accommodations.

The company notified customers this past week, according to several online posts. A notice shared by a Reddit user said: “We’re writing to inform you that unauthorized third parties may have been able to access certain booking information associated with your reservation.” Several other Reddit users said they received the same message.

Booking.com spokesperson Courtney Camp said the company “noticed some suspicious activity involving unauthorized third parties being able to access some of our guests’ booking information. Upon discovering the activity, we took action to contain the issue. We have updated the PIN number for these reservations and informed our guests.”

The company told The Guardian that financial information was not accessed. An update to the report said physical addresses also were not taken in the breach.

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